Storage Leaves Green Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Leaves Green provides storage, removals, collection, delivery and associated services within the United Kingdom. By making a booking, using our storage facilities or instructing us to carry out any removal or transport work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or contracts with Storage Leaves Green for storage, removal or associated services.
We, us, our means Storage Leaves Green.
Services means any storage, removal, packing, unpacking, transport, collection, delivery, handling, or related services provided by us.
Goods means the items which you deliver to us, or we collect from you, for storage, removal or transport.
Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage and removal services within designated service areas in the United Kingdom. The precise details of the Services to be provided, including collection and delivery addresses, storage requirements, timings and special instructions, will be agreed with you during the booking process and confirmed in our booking confirmation.
We reserve the right to refuse to provide Services if, in our reasonable opinion, it would be unsafe, unlawful, or impracticable to do so, or if you fail to comply with these Terms and Conditions.
3. Booking Process
All bookings for storage or removal Services must be made in advance. You may request a quotation, and we will provide an estimate based on the information you supply, including the volume and nature of the Goods, access conditions, property type, distance, and any special requirements.
Quotations are not binding offers and may be revised if the information you provide is incomplete or inaccurate, or if your requirements change. A Contract is formed only when we issue a written booking confirmation setting out the Services to be provided, the applicable charges, and any specific terms agreed.
You are responsible for ensuring that the information you provide at the time of booking is accurate and complete. This includes confirming property access, any parking restrictions, the presence of stairs or lifts, and any items requiring special handling.
4. Estimates and Pricing
Our charges are based on the Services requested, the volume and weight of Goods, the distance travelled, the duration of storage, and the resources required such as vehicles, equipment and staff. Prices may also reflect local access conditions within our service areas.
Unless we have agreed a fixed price in writing, all quotations are estimates only. If the actual work required exceeds what was originally agreed, we may make reasonable additional charges. This may include, for example, where there are delays not caused by us, access is more restricted than advised, or additional Goods are included.
We will notify you as soon as reasonably possible if we consider that additional charges will apply and will explain the reasons for any increase.
5. Payments and Invoicing
You must pay our charges in accordance with the payment terms specified in your booking confirmation or invoice. Unless agreed otherwise, removal and transport Services must be paid in full before or on the day of the move, and storage charges must be paid in advance for the agreed period.
We reserve the right to request a deposit or full prepayment to secure your booking. Where a deposit is taken, it will be applied towards the final charges for the relevant Services.
If payment is not received by the due date, we may:
Refuse to carry out or complete the Services.
Withhold delivery of Goods until full payment has been made, including any additional storage or handling fees incurred.
Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
All amounts payable are exclusive of any applicable taxes or charges imposed by law, which you shall pay in addition where applicable.
6. Cancellations and Postponements
If you wish to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation charges may apply, unless otherwise stated in your booking confirmation:
Where cancellation is notified more than seven days before the scheduled Service date, we may refund any sums paid, less any reasonable administrative or preparation costs.
Where cancellation is notified between two and seven days before the scheduled Service date, we may charge up to fifty percent of the quoted price.
Where cancellation is notified less than two days before the scheduled Service date, or if you fail to be present or ready at the agreed time, we may charge up to one hundred percent of the quoted price.
Postponements may be treated as cancellations and rebookings at our discretion. We will always act reasonably and will consider exceptional circumstances.
7. Customer Responsibilities
You are responsible for:
Ensuring that access to collection and delivery addresses is safe, lawful and suitable for our vehicles and staff.
Obtaining any necessary parking permissions or permits and complying with local parking rules and traffic regulations.
Ensuring that all Goods are properly prepared for collection, including adequate packing where you have not engaged us to provide packing services.
Removing or securing any fixtures, fittings or appliances prior to our arrival, unless we have specifically agreed to provide this service.
Ensuring that no hazardous, illegal, perishable or prohibited items are included in the Goods.
You must be present, or ensure that an authorised representative is present, at the agreed times to supervise the Services and sign any relevant documentation.
8. Items We Do Not Accept
Unless expressly agreed in writing, we do not accept for storage or removal the following items:
Explosives, flammable or hazardous materials, chemicals or gases.
Illegal items, stolen goods or items obtained unlawfully.
Perishable goods, including food, plants or living organisms.
Cash, securities, precious stones, jewellery, or items of exceptional value such as artwork, antiques or collections beyond standard household value.
Waste, rubbish or items intended for disposal that do not comply with applicable waste regulations.
If such items are included without our knowledge, we shall not be liable for any loss or damage arising from their presence and may arrange for their removal, disposal or destruction at your cost and in accordance with applicable regulations.
9. Waste and Environmental Regulations
We operate in compliance with applicable waste and environmental regulations in the United Kingdom. We are not a general waste carrier and will not remove household refuse, builder's rubble, hazardous waste or other controlled waste, unless this has been specifically agreed and arranged in accordance with relevant laws.
You must not present for collection or storage any materials that would breach environmental or waste disposal rules. Where we agree to remove items for disposal, we will do so lawfully and may apply additional charges for handling, transport and disposal.
If we discover that Goods include waste or prohibited materials, we may refuse to carry them, return them to you, or arrange for lawful disposal at your expense. You will indemnify us for any loss, cost, fine or liability arising from your failure to comply with waste and environmental regulations.
10. Storage Terms
Where we provide storage Services, we will store your Goods in a suitable facility, which may be shared with Goods belonging to other customers. We may move your Goods within the facility or to another suitable facility as reasonably required.
You must not access the storage facility unless agreed and accompanied or supervised by our staff, and access may incur a reasonable handling charge. We may require advance notice for access requests.
Storage charges are payable monthly or for such other period as agreed, in advance. We reserve the right to adjust storage charges on reasonable notice, particularly if your requirements or the volume of Goods stored change.
11. Lien and Sale of Goods
We have a lien over the Goods in our possession for all sums due and payable under the Contract, including storage charges, removal fees and any additional costs. This means that we may retain possession of the Goods until all outstanding amounts have been paid in full.
If payment remains outstanding after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods to recover amounts owed. We will account to you for any surplus funds after deducting our charges, disposal costs and any other lawful expenses.
12. Our Liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods, or for any delay in providing the Services, is subject to the limitations set out in this section.
We will not be liable for loss or damage arising from:
Inherent defects, flaws or characteristics in the Goods.
Normal wear and tear, or deterioration over time.
Failure to adequately protect or pack items, where packing was your responsibility.
Acts or omissions by you or any third party not under our direct control.
Events beyond our reasonable control, including adverse weather, traffic delays, accidents, or public authority interventions.
Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount, which will be specified in your booking confirmation or as otherwise notified. You are responsible for arranging any additional insurance cover if the standard limits do not meet your needs.
We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
13. Customer Insurance
We recommend that you maintain adequate insurance cover for your Goods during removal and storage. Our standard liability limits may not reflect the full replacement value of your Goods, and it is your responsibility to obtain additional insurance if required.
Any insurance you arrange is a separate contract between you and your insurer. We are not responsible for the adequacy or validity of any such policy, nor for any decision by your insurer to accept or reject a claim.
14. Claims and Complaints
If you believe that we have lost or damaged your Goods, or have not performed the Services with reasonable care and skill, you must notify us as soon as reasonably practicable.
Any visible loss or damage should be reported at the time of delivery or immediately upon first inspection. Hidden damage that could not reasonably be discovered at the time of delivery should be reported as soon as it is identified.
We may ask you to provide supporting evidence, including photographs and an inventory of affected items. We will investigate your complaint and respond within a reasonable time. Failure to notify us promptly may affect our ability to properly investigate and may reduce or extinguish any liability we may have.
15. Delays and Access Issues
We will use reasonable efforts to carry out the Services on the dates and at the times agreed, but timings are not guaranteed. We are not liable for delays caused by factors beyond our reasonable control, including traffic conditions, weather, accidents, or delays in obtaining access to premises.
If we are delayed or unable to complete the Services due to access issues or your failure to comply with these Terms and Conditions, we may charge reasonable additional fees for waiting time, extra visits, or rearranged appointments.
16. Data Protection and Privacy
We will process personal data about you in order to manage your booking, provide the Services, administer payments and communicate with you. We will handle such data in accordance with applicable data protection laws in the United Kingdom and in line with our privacy practices.
17. Variations
We may amend these Terms and Conditions from time to time. The version in force at the time your Contract is formed will apply to your booking, unless a change is required by law or regulation, in which case the updated terms will apply to the extent necessary.
Any variation to these Terms and Conditions that is specific to your booking must be agreed in writing.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, provided that if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts.
19. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms and Conditions, together with any booking confirmation and written variations agreed between you and us, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings, statements or representations, whether oral or written.
By proceeding with a booking or using our Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
