Leavesgreen Storage Service Terms and Conditions

These service terms and conditions set out the basis on which Leavesgreen Storage provides self-storage and related storage services to customers in the United Kingdom. By making a booking, paying a fee, accessing a storage unit, or otherwise using the storage facility, the customer agrees to be bound by these terms. If the customer does not agree to these terms, they must not proceed with the booking or use of the service.

These terms are intended to be clear and practical, while protecting both the customer and Leavesgreen Storage. They apply to all bookings, whether made online, by phone, in person, or through any authorised booking channel. They cover the booking process, payment requirements, cancellations, liability, waste regulations, and the governing law that applies to the agreement.

In these terms, references to “we”, “us”, and “our” mean Leavesgreen Storage, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. These terms should be read together with any booking confirmation, unit information, access instructions, site rules, and any notices issued by us from time to time.

Booking Process

A booking is made when you complete the required reservation steps and we confirm availability. Storage services may be reserved for a particular unit size, service type, or term length, but all bookings remain subject to acceptance by us. We may refuse or cancel a booking if the information provided is incomplete, inaccurate, or appears to create an operational, legal, or security risk.

When making a booking, you must provide accurate and up-to-date information, including your name, address, contact details, and any additional details reasonably requested for identity verification, account creation, or site access. You must ensure that the person who will use the storage unit is properly authorised to do so. If you are booking on behalf of a business, charity, or other organisation, you confirm that you have authority to bind that organisation to these terms.

The booking confirmation will normally set out the start date, the agreed service period, the storage unit or service selected, the applicable fees, and any special conditions. The confirmed booking is personal to you and may not be transferred, assigned, or resold without our prior written consent. We may make reasonable changes to the reserved unit before handover if required for operational reasons, provided the replacement is of a comparable standard and suitable for the intended use.

Payments, Charges, and Refunds

All fees must be paid in accordance with the payment schedule notified at booking or in the invoice issued by us. Unless stated otherwise, charges are payable in advance and may include storage fees, deposits, insurance-related charges where applicable, administration charges, late payment charges, and any additional sums arising from your use of the service. Leavesgreen Storage terms are based on timely payment, and we may suspend access if payment is overdue.

We reserve the right to change fees by giving reasonable notice, particularly where the service continues on a rolling or periodic basis. Any price variation will not affect fees already paid for a fixed agreed period, unless the change results from a lawful adjustment required by tax, regulation, or another mandatory legal obligation. If you fail to pay any amount when due, we may charge interest and recover reasonable costs incurred in collecting the debt, subject always to applicable UK law.

Unless we expressly agree otherwise, all payments are non-cash, and payment methods may include debit card, bank transfer, direct debit, or another approved method. Any refund entitlement will be calculated in accordance with these terms and any statutory rights that apply. Where a refund is due, we may deduct unpaid charges, handling costs, reasonable cleaning costs, disposal costs, or other lawful sums owed by you. We do not guarantee refunds for unused time unless a refund is specifically provided for in writing or required by law.

Cancellations, Termination, and Access

You may cancel a booking before the service starts, subject to any conditions stated at the time of booking and any rights that apply under consumer law. Where a booking has already commenced, cancellation rules may differ depending on the length of the agreement, the notice period, and whether the unit has been occupied or made available for your use. If you cancel after the start date, you may remain liable for charges up to the cancellation effective date and for any costs reasonably incurred by us.

We may terminate or suspend the agreement immediately by written notice if you materially breach these terms, fail to pay sums due, provide false information, use the unit for prohibited items, or create a safety, security, or compliance risk. We may also end the agreement if required by law, court order, insurer instruction, or if continued provision of the service becomes impractical or unsafe. Termination does not affect any rights or liabilities that accrued before the termination date.

Access to storage units and any shared areas is subject to our opening hours, security arrangements, identification requirements, and site rules. We may change access arrangements where needed for safety, maintenance, or operational reasons. You must not obstruct access routes, interfere with security systems, copy access devices without permission, or allow anyone else to use your access credentials. Any loss, theft, or misuse of access devices must be reported promptly so that appropriate safeguards can be taken.

Customer Responsibilities and Prohibited Use

You must use the storage unit responsibly and only for lawful purposes. You are responsible for ensuring that goods stored with Leavesgreen Storage are suitable for storage in a standard commercial storage environment and are properly packed, labelled, and secured where necessary. You should take reasonable steps to protect fragile items, perishable goods where permitted, and items susceptible to moisture, heat, cold, pests, or other environmental conditions.

You must not store any item that is illegal, hazardous, dangerous, stolen, offensive, contaminated, volatile, flammable, explosive, or otherwise unsuitable for storage. Prohibited items include, without limitation, controlled drugs, weapons, ammunition, live animals, perishables that may decay, toxic substances, waste in breach of law, and any goods requiring specialist licensing or conditions unless we have given prior written approval. You must comply with all applicable laws and regulations relating to the goods stored.

You must not use the unit as a residence, for business activities that create nuisance or risk, or for any purpose that may damage the premises, other customers’ property, or our staff’s safety. You are responsible for keeping the unit clean and tidy, preventing infestation, and ensuring goods do not emit fumes, odours, liquids, or contamination. We may inspect a unit where we reasonably believe there is a breach of these terms, a safety issue, or a legal obligation requiring intervention.

Liability, Insurance, and Risk

Storage is provided on the basis that you retain responsibility for your goods, subject to any duties imposed on us by law. We do not accept responsibility for loss or damage to stored items unless caused by our negligence, wilful misconduct, or another liability that cannot lawfully be excluded. To the fullest extent permitted by law, we are not liable for indirect loss, consequential loss, loss of profit, loss of business, loss of opportunity, or any loss arising from the nature of the goods stored.

You are strongly advised to maintain adequate insurance cover for the full replacement value of your stored goods, including cover for fire, theft, water damage, accidental damage, and other risks relevant to your circumstances. Where we offer any insurance-related arrangement, this does not remove your responsibility to make sure the amount and scope of cover is suitable. It remains your duty to assess the value and vulnerability of your items and to insure them appropriately.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If we are found liable for any loss or damage, our liability will be limited to the extent permitted by law and, where applicable, to the amount recoverable under any relevant insurance or the fees paid in connection with the affected service period, whichever is lower and lawful in the circumstances.

Waste Regulations and Disposal

Customers must comply with all applicable waste legislation, environmental obligations, and site disposal rules. You must not leave waste, rubbish, packaging, or unwanted goods in or around the unit unless this has been expressly arranged with us and lawfully permitted. Any waste produced by you, including packing materials, broken items, or abandoned goods, remains your responsibility until properly removed and disposed of in accordance with the law.

If any item is left behind after termination, cancellation, or collection, or if goods are abandoned, we may treat them as abandoned property where permitted by law. We may arrange for storage, removal, recycling, treatment, or disposal of such items and charge you all reasonable associated costs, including labour, transport, contractor fees, and disposal charges. Service terms for storage units require customers to clear their unit completely at the end of the agreed period unless another arrangement has been confirmed in writing.

You must not deposit hazardous waste, clinical waste, electrical waste, chemicals, oils, batteries, gas cylinders, tyres, or other regulated waste unless we have expressly agreed to receive it and all legal requirements are satisfied. If your goods are contaminated, leaking, infested, or otherwise present a health or environmental risk, we may take immediate steps to isolate, clean, remove, or dispose of them as necessary to protect people and property. Any resulting costs may be recovered from you.

Data, Notices, and General Terms

We may process personal data in connection with booking administration, payment processing, security, fraud prevention, compliance, and service management. Any such processing will be carried out in accordance with applicable data protection law. We may send notices to you by email, post, text message, or another reasonable method using the contact details you provided. A notice will be treated as received in line with normal communication times for that method.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. No delay or failure by us to enforce a right will constitute a waiver of that right. Any variation to these terms must be made by us in writing or through a clearly stated updated version made available through our standard booking process.

These Leavesgreen Storage service conditions represent the entire agreement between you and us in relation to the storage service, subject to any mandatory rights that cannot be excluded. You should keep a copy of the booking confirmation and these terms for your records. If there is any inconsistency between the booking confirmation and these terms, the booking confirmation will apply only to the extent of the specific inconsistency and only where it does not conflict with law or mandatory site requirements.

Governing Law and Jurisdiction

These terms, and any non-contractual obligations arising from or in connection with them, are governed by the laws of England and Wales. If you are a customer resident in Scotland or Northern Ireland, any mandatory consumer protections available in your jurisdiction will continue to apply to the extent required by law, but the agreement itself will be interpreted and enforced under the law stated here, unless another legal rule requires a different outcome.

Any dispute arising from or connected with the storage service should first be raised and addressed through the normal service process, where possible. If a dispute cannot be resolved informally, the courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise or where mandatory consumer rights provide for a different forum. This clause is intended to create certainty while preserving statutory rights.

By making a booking or using the storage service, you confirm that you have read, understood, and agreed to these terms and conditions. If you are uncertain about any part of this agreement, you should obtain independent advice before proceeding. These terms are designed to balance flexibility for customers with the operational, legal, and safety requirements of a modern self-storage service.